Terms & Conditions

Welcome to Zelorivique. These Terms and Conditions govern your use of our website, booking consultations, and the purchase of our local cruise services in Hong Kong. By accessing our website or booking a consultation, you agree to comply with and be bound by these terms.

Please read them cautiously. If you do not agree with any part of these terms, you must not use our website or services.

1. Definitions and Interpretation

• "Company", "We", "Us", or "Our" refers to Zelorivique, located at Harbor Commercial Building, 122 Connaught Rd Central, Sheung Wan, Hong Kong.
• "Customer", "You", or "“Your" refers to any individual, group, or entity that uses our website, schedules a consultation, or purchases a cruise.
• "Services" refers to the 10 local day or multi-day cruises, custom charter options, and itinerary planning provided by the Company.
• "Website" refers to the official online platform of Zelorivique displaying cruise details and the consultation booking system.

2. Website Use and Information Accuracy

The Website displays information regarding the 10 specific cruises and charter options offered by the Company. While we strive to maintain accurate and updated information regarding routes, vessel specifications, and general availability, all details on the Website are for informational purposes only. A binding agreement is only formed upon written confirmation and payment at our physical office.

3. Consultation Booking Process

3.1 Free Consultation Scheduling

Customers can browse the Website to view details of our 10 cruises and book a consultation call or in-person meeting.

• This online booking allows you to select a specific calendar date for your consultation.
• This step is completely free of charge. No fees, deposits, or payment details are collected during this online process.

3.2 Status of the Consultation

The online consultation booking does not constitute a final cruise booking, reservation, or allotment of a vessel. No cruise dates or rates are locked in during the online scheduling phase.

4. Itinerary Design and Office Visit

To finalize a cruise, you must visit our physical office at:

Zelorivique

Harbour Commercial Building, 122 Connaught Rd Central, Sheung Wan, Hong Kong

During this visit, our representatives will work with you to build a tailored itinerary based on your specific requirements. We will calculate and provide the total cost based on the finalized schedule, duration, and vessel choice.

5. Payment Terms

5.1 Cash-Only Policy

To complete and confirm your booking, the total quoted amount must be paid in full at our office during your visit.

• We accept cash payments only.
• No credit cards, debit cards, bank checks, or electronic digital payments are accepted at the office for final booking confirmation.

5.2 Booking Completion

A cruise booking is considered official and complete only after the full cash payment is received and a physical receipt is issued by our representative. Once paid, your selected departure date and time are protected.

6. Scope of Services and Charters

6.1 Geographic Limitation

Zelorivique operates local cruises exclusively within the territorial waters of the Hong Kong Special Administrative Region (HKSAR).

6.2 Duration

Cruises are structured as single-day itineraries or multi-day voyages within local boundaries.

6.3 Cruise Charters

We offer private cruise charters. Under a charter agreement, customers have the liberty to customize their travel route, timing, and activities, subject to safety regulations and the operational limitations of the vessel.

7. Cancellation and Refund Policy

All cancellations must be formally communicated to us via email at cruise@zelorivique.com or in person at our office. The refund eligibility is determined by the exact time the cancellation notice is received relative to the scheduled cruise departure time.

7.1 Cancellation Windows and Fees

The following refund structure applies to all standard and charter bookings:

7.2 Strict Deadline

You must inform us of a cancellation at least 24 hours before the scheduled departure time. Any notice received less than 24 hours prior to departure will result in a total forfeiture of the paid amount, and no refund will be issued.

7.3 No-Shows

If a customer fails to arrive at the designated departure point at the scheduled time, it will be classified as a "No-Show." No-shows are considered as immediate cancellations made under the 24-hour mark. No refunds, adjustments, or rescheduling options will be provided.

8. Refund Method Execution

Accepted refunds will be processed using one of the following two methods, depending on the preference of the customer:

8.1 Bank Transfer

If you request a refund via bank transfer, you must provide your bank account details to us via email at cruise@zelorivique.com after your cancellation request is corroborated and accepted. The Company will transfer the applicable amount directly to the designated local bank account.

8.2 Cash Refund

If you select a cash refund, you must physically visit our office at Harbor Commercial Building, 122 Connaught Rd Central, Sheung Wan, Hong Kong. The accepted refund amount will be handed over in cash upon corroboration of identity and the original payment receipt.

9. Personal Data Privacy Compliance (PDPO)

We value your privacy and handle all personal information in compliance with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong.

• Collection: We collect names, email addresses, phone numbers, and bank details solely to manage consultation bookings, design itineraries, process cancellations, and communicate updates.
• Use and Storage: Your information is kept protected and accessed only by permitted personnel. We do not sell or share your personal data with third-party marketers.
• Your Rights: Under the PDPO, you have the right to request access to and correction of your personal data held by us. Requests can be sent via email to cruise@zelorivique.com.

10. Limitation of Liability

Zelorivique complies with all safety maritime ordinances of Hong Kong. However, the Company is not liable for delays, route changes, or cancellations resulting from adverse weather conditions, instructions from marine authorities, mechanical issues, or other force majeure events. In such instances, alternative arrangements or partial refunds will be evaluated on a case-by-case basis under local regulations.

11. Governing Law and Jurisdiction

These Terms and Conditions are governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region. Any disputes arising from or relating to these terms, website usage, or cruise bookings shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

12. Contact Information

For questions regarding these Terms and Conditions, or to initiate a cancellation request, please contact us:

• Email: cruise@zelorivique.com
• Office Address: Harbour Commercial Building, 122 Connaught Rd Central, Sheung Wan, Hong Kong