Privacy Policy

Zelorivique operates local cruise services in Hong Kong and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and protect your information when you browse our website, book a free consultation, or finalize an itinerary at our office.

Our operations comply fully with the Personal Data (Privacy) Ordinance (Cap. 486) of Hong Kong (PDPO).

1. Information We Collect

We only collect personal data that is necessary to provide our services and complete your bookings. This includes:

• During Online Consultation Booking: When you schedule a free consultation on our website, we collect your name, email address, phone number, and preferred consultation date.
• During Office Visits: When designing your tailored day or multi-day cruise itinerary at our office, we may collect details regarding your specific travel requirements and participant numbers.
• During the Cancellation Process: If you request an accepted refund via bank transfer, we will collect your bank account name and account number via email.

We do not collect credit card numbers, digital wallet keys, or other electronic banking details, as all final booking transactions are handled strictly in cash at our physical office.

2. How We Use Your Data

Your personal data is collected and processed for specific, lawful purposes related to our business operations, including:

• Scheduling and managing your free consultation appointments.
• Designing tailored itineraries for standard local cruises or custom cruise charters.
• Communicating essential operational updates, weather notices, or departure details.
• Processing cancellation requests and executing accepted refunds via bank transfer or cash substantiation.
• Complying with maritime safety regulations and legal obligations enforced by Hong Kong authorities.

We do not use your personal information for unrelated marketing purposes without your explicit consent, nor do we sell or rent your data to third parties.

3. Data Security and Storage

We implement appropriate methodological and physical security measures to safeguard your personal data against unwanted access, accidental loss, disclosure, or alteration.

• Digital Data: Information submitted through our website or received via email is stored on protected servers and is accessible only to official personnel who require it to perform their duties.
• Physical Data: Itinerary details and payment receipts processed at our office are stored in a protected way.
• Retention: We retain your personal data only for as long as necessary to fulfill the original purposes of collection, or as required by local accounting, legal, and maritime safety laws.

4. Data Sharing and Disclosure

We keep your personal information confidential. Your data will only be shared with third parties under the following conditions:

• When required by law, court orders, or regulations issued by the Hong Kong Marine Department or other government bodies.
• To protect the safety, rights, or property of Zelorivique, our staff, or our passengers.

5. Your Rights Under the PDPO

Under the Personal Data (Privacy) Ordinance of Hong Kong, you hold specific rights regarding your information. You have the right to:

• Check whether we hold your personal data.
• Request access to your personal records held by us.
• Request the correction of any inaccurate or incomplete data.

To exercise these rights, please submit a written request to our data compliance team via email at cruise@zelorivique.com.

6. Contact Information

If you have questions about this Privacy Policy or how your personal information is managed, please reach out to us:

• Email: cruise@zelorivique.com
• Office Address: Harbour Commercial Building, 122 Connaught Rd Central, Sheung Wan, Hong Kong